Frequently Asked Questions (FAQs)
1. How long does shipping take?
Orders are typically processed within 1–3 business days. Delivery times are generally:
United States: 7–15 business days
Canada: 8–18 business days
United Kingdom: 7–15 business days
Australia: 8–18 business days
Other countries: 10–25 business days
Please note that shipping times are estimates and may vary during peak seasons or due to customs delays.
2. How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. Tracking information may take 2–5 business days to update after shipment.
3. Do you offer free shipping?
Free shipping promotions may be available on selected products or order values. Shipping fees are calculated at checkout.
4. Can I cancel my order?
Yes. Orders may be canceled within 12 hours after purchase. Once an order has been processed or shipped, it can no longer be canceled.
5. What if I receive a damaged or incorrect item?
Please contact us within 7 days of receiving your order and include your order number and photos of the issue. We will gladly arrange a replacement or refund where applicable.
6. What is your return policy?
We offer a 30-day return policy for unused items in their original condition and packaging. Please contact us before returning any item.
7. Do you ship internationally?
Yes! We currently ship to many countries worldwide. Delivery times may vary depending on your location.
8. Why haven't I received my order yet?
Shipping delays can occasionally occur due to customs inspections, weather conditions, carrier issues, or high seasonal demand. If your order has not arrived within 30 business days after shipment, please contact us for assistance.
9. What payment methods do you accept?
We accept major credit and debit cards, PayPal, Apple Pay, Google Pay, and other secure payment methods available at checkout.
10. Are your products made from quality materials?
Yes. We carefully select our luggage, bags, and wallets from trusted suppliers to ensure quality, durability, and style.
11. Do you provide a warranty?
If your product arrives damaged or defective, please contact us immediately. We are committed to making things right and ensuring customer satisfaction.
12. How do I contact customer support?
You may reach us anytime at:
📧 trustleisure@outlook.com
Our support team aims to respond within 24 hours on business days.